Job Summary
Responsible and accountable for providing a high quality of nursing care to patients by working in a collaborative role with medical support staff, nurses and other health care providers, through the application of nursing care.

Education and Training Experience
Graduate of an accredited nursing program. Currently licensed in the State of Wisconsin. One year of general nursing in a clinic or hospital setting, and previous experience with patients of all age groups.

Skills
Excellent -interpersonal skills and empathy towards patients. Able to develop teaching sessions, as needed. Must be able to adapt to changing situations and circumstances. Must be willing and able to assume and delegate the responsibilities assigned, as a member of the health care team to provide safe, efficient, and effective nursing care.

Medical Assistant (Full Time): > Print Application

Job Summary
Assist physician in examination and treatment of patients in doctor's office. Prepare treatment rooms, positions instruments and equipment. May operate equipment, give injections or treatments.

Education, Training and Experience
High school graduate with training and/or courses as a Medical Assistant or Nurses Aide. At least one year of training in a clinic or physician’s office. Nursing student who has completed at least two clinical rotations preferred.

Skills
Must have empathy for all patients, as well as the ability to treat all patients with dignity and respect in a professional and courteous manner.

Licensed Practical Nurse: > Print Application

Job Summary
Provides general nursing care and treatment to the clinic's patients. Prepares patients for and assists in examinations. Takes and records vitals, assembles and operates clinical equipment. Records appropriate information in patient records. Oversees and directs medical assistants and Unit Clerks. Manages patient flow in department.

Education, Training and Experience
High school graduate with training and certification as a Licensed Practical Nurse. At least one year of on-the-job training in a clinic or hospital setting.

Skills
Must have empathy for all patients, as well as the ability to treat all patients with dignity and respect in a professional and courteous manner.

Clinical Psychiatrist Print Application: > Print Application

Job Summary
Provide direct outpatient and limited inpatient physician services to the clinic's patients in accordance with the general policies and standards of performance established by the clinic. Elicits detailed patient histories, conducts complete psychiatric examinations, and prescribes medications. Reaches diagnosis and orders appropriate laboratory tests. Counsels patient and family on health and disease.

Education ,Training and Experience
Graduate and completion of an accredited School of Medicine and Residency Program. Currently licensed to practice in the State of Wisconsin as a Psychiatrist. Previous experience should be from a hospital or ambulatory clinic setting.

Skills
Excellent interpersonal skills and empathy towards patients. Able to develop teaching and counseling sessions, as needed. Must be able to adapt to changing situations and circumstances. Must be willing and able to assume and delegate the needs of clinic patients, as a member of the health care team.

Registered Nurse (Part Time): > Print Application

Job Summary
Responsible and accountable for providing a high quality of nursing care to patients by working in a collaborative role with medical support staff, nurses and other health care providers, through the application of nursing care.

Education ,Training and Experience
Graduate and completion of an accredited School of Medicine and Residency Program. Currently licensed to practice in the State of Wisconsin as a Psychiatrist. Previous experience should be from a hospital or ambulatory clinic setting.

Skills
Excellent interpersonal skills and empathy towards patients. Able to develop teaching and counseling sessions, as needed. Must be able to adapt to changing situations and circumstances. Must be willing and able to assume and delegate the needs of clinic patients, as a member of the health care team.

Referral Specialist (Full Time): > Print Application

Responsible for handling daily patient referral needs. Patient needs may include, but are not limited to planning and arranging for referrals, post hospital care, home care services, community agencies and/or providing for special equipment.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Complete appropriate referral forms per the HMOs/IPAs specifications.
•Consult with providers regarding specific diagnosis information, as it relates to the referral.
•Forward all appropriate letters and referrals to the patient and physician's office.
•Verify insurance information with appropriate HMO/IPA or insurance carrier.
•Triage appropriateness of referral requests from patients.
•Attend seminars, training sessions, and meetings to keep abreast of the changing insurance policies and procedures, as needed.
•Perform other job related duties, as may be assigned.

POSITION REQUIREMENTS

•Education: High school graduate or equivalent with additional education and/or training as a Medical Assistant
•Experience: Background experience in insurance regulations, medical procedure/surgery scheduling, and medical triaging helpful, but not necessary. One to two years experience in a primary care setting.
•Expertise: Knowledge of medical terminology. Basic CRT computer skills. Excellent interpersonal skills, empathy and tact, when dealing with insurance companies, patients and other health care facilities. Must be willing and able to assume the responsibilities delegated by the Care Coordinator, to provide efficient and effective coordination of care. Must be willing to adapt to changing situations and circumstances. Requires good communication skills.
•Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
•Hours of Work: May vary based on Organizational need.
•Travel:May vary based on Organizational need.

Greeter (Full Time): > Print Application

The Greeter will serve as the patient liaison at
Milwaukee Health Services, Inc., project a professional company image through
In-person and telephone interaction, and provide general advocacy for patient
population, (answer questions, provide general direction, etc). Overall purpose is
to improve patient satisfaction and assist with operational clinic flow.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Greet patients and direct them to the appropriate area of the clinic.
•Answer customer questions.
•Assist patients in signing up for Medication Assistance Program.
•Maintain lines of communication between the patient, front desk, and clinic staff.
•Distribute information on programs and services offered by MHSI.
•Conduct patient reminder calls and reschedule no show appointments.
•Serve as back-up Switchboard Operation.
•Conduct patient satisfaction surveys and capture information for reporting.
•Coordinate the activities of the community volunteer group.
•Assist with scheduling in the occurrence CSR I staffing is down.
•Perform related duties as assigned or as the situation dictates.

POSITION REQUIREMENTS

•Education: HS Diploma or GED. Four-year college student preferred.
•Experience: Customer service background, preferably in a health care setting.
•Expertise: Strong interpersonal; ability to achieve measurable outcomes; strong organizational skills; knowledge of office equipment and Microsoft applications; ability to handle multiple tasks effectively; ability to relate to a diverse group of people; strong customer service skills; ability to work independently; knowledge of medical terminology is preferred.
•Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
•Hours of Work: May vary based on Organizational need.
•Travel:May vary based on Organizational need.

Quality Improvement Manager (Full Time):> Print Application

Position Summary:

Under the administrative leadership of the CMO, the incumbent will manage and oversee all quality improvement operations at MHSI. The Quality Improvement Manager will provide leadership and support to the staff assigned to the organization’s Health Care Disparities Collaboratives. The QI Manager will assist the organization in its preparation for JCAHO and any other accreditation processes elected by the corporation. In conjunction with the Director of Operations, the QI Manager will revise the organization’s Patient and Employee Safety Programs. The QI Manager will develop and implement a Risk Management Plan for the corporation.

Duties and Responsibilities

Continuous Quality Improvement and Accreditation Preparedness

1.Under the leadership of the CMO, facilitates the development, implementation and annual review of the MHSI Continuous Quality Improvement Program Plan (CQIP).
2.Participates on and/or facilitate meetings and activities of the CQIP Core and Sub-Committees.
3.Coordinates and monitors the activities and proceedings of the CQIP Sub-Committees, including the preparation of minutes and reports.
4.Identifies, assesses and monitors quality improvement opportunities related to the provision of ambulatory health care services.
5.Provides recommendations for problem resolution and appropriate follow-up of quality related issues, problems and concerns.
6.Oversees and/or conducts periodic medical and/or electronic health record reviews/audits, and facilitate the completion of periodic peer review audits and other related activities.

Quality Improvement Manager

7.Publishes and/or communicates audit results to the appropriate parties in a timely manner, using a standardized format.
8.Conducts periodic training sessions with the MHSI Staff and Board of Directors on relevant quality improvement topics and subject matter.
9.Collects and summarizes performance improvement data and report findings and outcomes quarterly to the CQI Program Core Committee and MHSI Senior Management Team.
10.Collaborates with and represents MHSI with external agencies and organizations involved in quality and performance improvement programs and initiatives.
11.Facilitates the development of policies and procedures related to accreditation and related reassessment activities.

Health Disparities Collaboratives (HDCs)

12.Reviews monthly RSR/DQIP reports quarterly to assess the organization’s progress with the Depression and Diabetes HDCs (e.g., patient outcome measures, self-management goals and objectives).
13.Performs periodic medical record audits to measure compliance of MHSI Provider Staff to clinical practice guidelines for diabetes mellitus and depression.
14.Plans and conducts quarterly in-service and continuing education opportunities for the MHSI Collaborative Teams and other Clinical Staff.
15.Prepares and presents biannual progress reports to the Senior Management Team and CQI Program Core Committee in conjunction with the HDC Team Leaders.

Risk Management

16.Develops and implements the organization’s risk management plan in conjunction with the Director of Operations.
17.Develops and implements policies and procedures for the identification, collection and analysis of risk related data and information.
18.Educates and trains MHSI Staff and leadership on the organization’s risk management plan.
19.Assists, facilitates and advises MHSI departments and organizational units on appropriate risk management activities and strategies.
20.Collects, evaluates and maintains data concerning patient and employee injuries and related claims, including worker’s compensation claims.
21.Performs internal investigations and root cause analyses to identify patterns and trends with the goal to prevent liability to the corporation, and identifies and implements corrective action plans to avoid reoccurrences.
22.Prepares and presents biannual progress reports to the Senior Management Team and CQI Program Core Committee in conjunction with the Director of Operations.

Patient and Employee Safety Programming

23.Receives and investigates reports of accidents and other adverse safety events to determine their causes and to make recommendations for improving internal safety procedures and controls.
24.Monitors the safety investigations/inquiries of Department Managers and Supervisors involving patients and employees to assure that timely investigations are completed and proper procedure is followed.
25.Develops and maintains a system of internal reporting for safety related events and to provide timely reports and/or summaries of safety events on a quarterly basis to the President/CEO and the Senior Management Team.
26.Identifies appropriate training topics, programs and resources for MHSI Staff.
27.Performs the annual safety audit and generates a report of findings and recommendations from the audit in conjunction with the Director of Operations.
28.Assists the Director of Operations with the planning, execution and reporting of fire, safety, and emergency preparedness drills.
29.Performs other duties as assigned and required.

Education, Training and Experience

Baccalaureate prepared Registered Nurse, licensed in the State of Wisconsin. Advanced education (e.g., Master Degree in nursing, health care or health information management) with three to five years of experience in health quality management, quality assurance and/or quality improvement highly desired. A minimum of five years work experience in a culturally diverse, frenetic ambulatory or community based health care setting. Certified Professional in Healthcare Quality (CPHQ) or similar certification in quality assurance or health quality management strongly preferred.

Knowledge, Abilities and Skills

Knowledge of current local, state and federal laws and regulations and accreditation standards related to the delivery of ambulatory health care, safety and risk management.
Ability to manage and supervise subordinates.
Ability to communicate effectively and persuasively, both orally and in writing.
Ability to organize, develop, implement, monitor and evaluate professional work plan goals and performance objectives.
Computer literacy with proficiency and expertise in Microsoft Office, including software applications for WORD, EXCEL, and ACCESS.
Ability to develop, implement and manage individual projects and those of the CQI Program Sub-Committees and Adhoc Teams.
Ability to perform effectively in a culturally diverse work environment.
Excellent interpersonal skills and ability to work effectively with others in the workplace.