POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Assume patient assignments and maintain a patient caseload in a professional and effective manner.
•Perform home visits to locate patients lost to follow-up through referrals from medical providers.
•Assist patients with making follow up medical appointments.
•Become knowledgeable of the social services network in and around the City and County of Milwaukee.
•Assist patients with appropriate referrals; internally to the department’s Social Workers and other ancillary health care departments, and externally to referral specialists and other programs and services in the community.
•Organize and distribute an array of health education and health prevention materials, e.g., pamphlets and brochures, at a variety of community events (e.g., at health fairs, MHSI patient waiting areas/lobbies, in various MHSI departments) as appropriate.
•Participate in data collection, record-keeping, data entry for his/her assigned caseload, and other Department activities on a monthly basis.
•Participate in ongoing training programs for family support workers and attends additional continuing education activities as appropriate.
•Attend departmental, team, and other meetings related to the Social Work and/or as required by MHSI Staff.
•Advocate for patients within the community health center system and link patients with community based resources.
•Perform other duties as assigned and required.

Medical Assistant (Pediatrics Experience Preferred): > Print Application

Job Summary:
Assist provider in the assessment, examination, treatment, and other management of patients in the clinical setting. Prepare the examination and treatment rooms, instruments and equipment for patient care. May operate equipment; give injections or treatments under the direction of the Provider and/or Charge Nurse. All duties performed must reflect Clinical Skill Checklist competency as determined during the orientation and probation periods and updated as recommended by supervisor.

POSITION REQUIREMENTS

•Education:Certification as a Medical Assistant, Associates of Science with AAMA certification preferred. Certification in CPR mandatory.
•Experience:Two years or more in a clinic, physician’s office or hospital setting preferred. Nursing students who have completed at least two nursing clinical rotations will be considered for this position.
•Expertise:Basic knowledge of Medical Terminology is mandatory. Proficiency in conversational Spanish is a plus. Must demonstrate the ability to handle and deal with multiple situations effectively. Must have empathy and compassion for all patients and staff. Demonstrate the ability to treat all patients and staff with dignity and respect. Must perform in a professional and courteous manner at all times. Must demonstrate the ability to work efficiently, effectively and productively with Providers and staff. Demonstrated excellence in customer service. Ability to communicate with the provider, charge nurse, lead nurse in a cooperative, respectful, and constructive manner is essential.
•Language:Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Clinical Psychiatrist Print Application: > Print Application

Job Summary
Provide direct outpatient and limited inpatient physician services to the clinic's patients in accordance with the general policies and standards of performance established by the clinic. Elicits detailed patient histories, conducts complete psychiatric examinations, and prescribes medications. Reaches diagnosis and orders appropriate laboratory tests. Counsels patient and family on health and disease.

Education ,Training and Experience
Graduate and completion of an accredited School of Medicine and Residency Program. Currently licensed to practice in the State of Wisconsin as a Psychiatrist. Previous experience should be from a hospital or ambulatory clinic setting.

Skills
Excellent interpersonal skills and empathy towards patients. Able to develop teaching and counseling sessions, as needed. Must be able to adapt to changing situations and circumstances. Must be willing and able to assume and delegate the needs of clinic patients, as a member of the health care team.

Collections Specialist: > Print Application

Job Summary
Notify customers via telephone, mail, etc. to solicit payment of delinquent accounts. Duties include receiving payments, posting payments correctly to customer’s accounts. Candidate should be knowledgeable of State of WI collection laws as well as the FDC Practice Act. Candidate should possess a minimum of 2 years medical collection experience.

POSITION REQUIREMENTS

•Education:Degree in Accounting/Business Administration from an accredited institution preferred. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, Microsoft word, excel. ICD-9 and CPT code knowledge. A clear knowledge and understanding of collection rules and laws for the state of WI a plus.
•Experience: Candidate should possess 3-5 years of customer services, accounting and/or medical billing background. Medical customer service background preferred.
•Expertise: The candidate should also be a good listener, have a clear speaking voice, as well as the ability to communicate information and ideas clearly. Be quick with decision making, use logic and reasoning. Bilingual speaking is a plus. Ability to make critical decisions and take immediate action with minimal supervision.
•Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
•Hours of Work: May vary based on Organizational need.
•Travel:May vary based on Organizational need.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Receive and post payments to patient accounts
•Monitor overdue accounts using computer system
•Record and document information about financial status of customers and status of collection efforts
•Locate and notify customers of delinquent accounts by mail, telephone or personal visits in order to solicit payment
•Advise customers of necessary actions and strategies for debt repayment
•Perform various administration duties such as updating address changes, identifying deceased accounts, updating insurance if necessary to pay account
•Arrange for debt repayment or establish repayment schedules based on customers’ financial situation
•Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, etc
•Work with attorney office and/or Workers Compensation companies on delinquent accounts
•Other duties as assigned

Customer Services Representative I (Bilingual Preferred): > Print Application

POSITION SUMMARY:

Position provides the first point of contact for customers. The Customer Service Representative I (CSR) will schedule appointments, complete all necessary forms, and add or update customer file information.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Position is responsible for customer appointment scheduling.
•Schedule patients, both scheduled and walk-ins, in the Physician Practice Management System (BCA) and follows office scheduling policies.
•Greet patients and visitors in a prompt, courteous, and helpful manner and respond to routine requests for information.
•Answer telephone promptly, screen calls, take accurate messages. Respond to routine requests for information.
•Field high call volume as front line staff.
•Transfer all emergency requests to a provider or nurse at the time of the call.
•Direct all non-medical requests to the appropriate department, i.e. lab, referrals, appointment desk, etc.
•Notify patients of need to return for follow-up/preventive care appointments as in tracking and follow-up procedures.
•Trouble shoot patient medical concerns for referral to appropriate staff/department.
•Maintain work area and lobby in neat and orderly manner.
•Attend meetings as required.
•Flag “NO SHOW” appointments, place reminder calls, reschedule no-shows.
•Perform other duties as assigned.

POSITION REQUIREMENTS

•Education:High school diploma or equivalent preferred. Two years of experience using mainframe or personal computer applications including Microsoft Office & Windows applications is required.
•Experience:Two years of experience working in a medical environment including an understanding of medical terminology and the medical insurance process is preferred. Experience using basic office equipment, i.e., fax machine, Copy machine is preferred. Must have the ability to sort and file materials correctly by alpha/numeric system. Must have the ability to read and understand verbal and written instructions.
•Expertise:Previous customer service and/or receptionist experience, including both direct customer contact, and contact via telephone is required. Use logic to define problems, collect information, establish facts, draw conclusions, interpret information and deal with abstract variables for unfamiliar situations.
•Language:Comprehend and use basic language either written or spoken to communicate information and ideals.
•Hours of Work: May vary based on Organizational need.
•Travel:May vary based on Organizational need.

Clinical Psychotherapist: > Print Application

Position Summary:

Responsible for the psychotherapeutic treatment and case management of patients who range in age from childhood to geriatrics; Subspecialty in particular age group, diagnosis, and treatment modality. Provide individual, family, or group psychotherapy as assigned. Primary population served are inner-city African Americans and persons with chronic disease, i.e., cardiac, arthritis, diabetes, HIV, Cancer, and AODA.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Provide intakes and mental health assessments. Current in crisis intervention.
•Conduct psychosocial history, which includes provisional DSM-IV and ICD-9 diagnosis, treatment plan, and recommended therapies.
•Provide treatment services, to include individual, family, couple, and group counseling.
•Participate in OMH Clinic Community education and health programs.
•Participate in staff meetings and inter-.services client staffing as needed.
•Particpate in continuing education for certification/ license and career upgrade.
•Participate in community level research with the intent of improving the practice knowledge base, related to mental health services and issues related to the African American community.
•Comply with ICHHC polices and procedures. Adhere to all Psychologists (PhD degree related) standards of practice/ethics.
•Complete all ongoing record keeping per Wisconsin Administrative Code and clinic requirements.
•Perform other job related duties, as may be assigned.

POSITION REQUIREMENTS

• Education: Completion of PhD degree through an accredited program meeting requirements for Wisconsin Certification, as Clinical Psychotherapist.
• Experience: Experience in provision of an eclectic problem-solving approach to clients seeking short-term Psychotherapy end minimizing a reliance on pharmacology. Experience working with inner city African American children, adolescents, adults, and elderly. Familiarity with issues of poverty, community, family violence, HIV, human sexuality, AODA, criminal justice systems, chronic or terminal illness and pain, parenting skills, and gangs are desirable. Research experience.
•Expertise: Ability to provide culturally competent mental health services, to a variety of clients in a direct responsive manner. Willingness to confront traditional barriers in respect of mental health services to clients. Strong interactive “team” skills within a primary medical care setting. Excellent interpersonal skills and empathy towards patients. Able to develop teaching and counseling sessions as needed. Must be able to adapt to changing situation and circumstances.
•Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
•Hours of Work: May vary based on Organizational need.
•Travel:May vary based on Organizational need.

Dentist: > Print Application

POSITION SUMMARY:

Provide direct dental services to the clinic's patients in accordance with the general policies and standards of performance established by the clinic. Elicit detailed patient histories and conduct complete dental assessment. Perform dental care and treatment program including: diagnosis, preventive, operative, prosthetic, endodontic, pedodontic, surgical and oral pathologic procedures.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Provide all dental care generally provided at an ambulatory care facility, on an outpatient basis and such pre-operative care in minor surgery normally performed on an outpatient basis.
•Responsible for the delivery of care, treatment, and referrals. Arrange for referral resources for those dental specialties not provided by the Corporation for patients of the clinic.
•Evaluate patients, based on dental training, to determine the condition of the patient, through the performance of examinations, thereby, establishing a proposed treatment plan and diagnosis, if applicable.
•Maintain high standard of dental practice and participate in the training and development of the dental team. Assist in educating both the patients and clinic staff.
•Provide direction and training to semi-professional and para-professional dental staff.
•Assist in the development, implementation and monitoring of dental clinic policies, protocol and procedures as needed to achieve goals and objectives.
•Assist with the development, implementation and monitoring of the dental quality assurance program.
•Provide emergency instructions and referrals during non-clinical hours while on call.
•Provide the necessary back-up to the on-call dentist, with regard to giving directions on an appropriate treatment plan.
•As a member of the health care team, exemplify an example in attitude toward patients and staff, thereby, performing duties with respect, dignity, privacy, and modesty to the patients.
•Participate in the development of clinic protocols and formulary. Make recommendations, suggestions, etc., on chart information forms.
•Fulfill state required Continuing Educational Credits within designated time frame. Attend professional conventions and seminars, participate in professional societies, and do all things reasonable, necessary and desirable to maintain and improve his/her professional skills.
•Document each on site/in office procedure, prescription, consultation and patient contact in patient's chart and on the clinic's encounter forms, within a 24-hour period.
•Counsel patient regarding dental, medical and other problems which might affect patient's health and well-being.
•Perform such clinical procedures for patient's benefit which are within scope and skill of practitioner and which are economically feasible.
•Participate and cooperate in all reasonable efforts with the clinic to apply for and secure public or private grants, contracts, and donations, and all customary and desirable accreditation, licensing and permits.
•Provide all dental care generally provided at an ambulatory care facility, on an outpatient basis and such pre-operative care in minor surgery normally performed on an outpatient basis.
•Responsible for the delivery of care, treatment, and referrals. Arrange for referral resources for those dental specialties not provided by the Corporation for patients of the clinic.
•Evaluate patients, based on dental training, to determine the condition of the patient, through the performance of examinations, thereby, establishing a proposed treatment plan and diagnosis, if applicable.
•Maintain high standard of dental practice and participate in the training and development of the dental team. Assist in educating both the patients and clinic staff.
•Provide direction and training to semi-professional and para-professional dental staff.
•Assist in the development, implementation and monitoring of dental clinic policies, protocol and procedures as needed to achieve goals and objectives.
•Assist with the development, implementation and monitoring of the dental quality assurance program.
•Provide emergency instructions and referrals during non-clinical hours while on call.
•Provide the necessary back-up to the on-call dentist, with regard to giving directions on an appropriate treatment plan.
•As a member of the health care team, exemplify an example in attitude toward patients and staff, thereby, performing duties with respect, dignity, privacy, and modesty to the patients.
•Participate in the development of clinic protocols and formulary. Make recommendations, suggestions, etc., on chart information forms.
•Fulfill state required Continuing Educational Credits within designated time frame. Attend professional conventions and seminars, participate in professional societies, and do all things reasonable, necessary and desirable to maintain and improve his/her professional skills.
•Document each on site/in office procedure, prescription, consultation and patient contact in patient's chart and on the clinic's encounter forms, within a 24-hour period.
•Counsel patient regarding dental, medical and other problems which might affect patient's health and well-being.
•Perform such clinical procedures for patient's benefit which are within scope and skill of practitioner and which are economically feasible.
•Participate and cooperate in all reasonable efforts with the clinic to apply for and secure public or private grants, contracts, and donations, and all customary and desirable accreditation, licensing and permits.
•Perform other job related duties, as may be assigned.

POSITION REQUIREMENTS

•Education:Graduate and completion of an accredited School of Dentistry.
•Experience:Previous direct patient care experience preferred.
•Expertise:Currently licensed to practice in the State of Wisconsin. Excellent interpersonal skills and empathy towards patients. Able to develop teaching and counseling sessions, as needed. Must be able to adapt to changing situations and circumstances. Must be willing and able to assume and delegate the needs of clinic patients, as a member of the health care team
•Language:Comprehend and use basic language either written or spoken to communicate information and ideals.
•Hours of Work: May vary based on Organizational need.
•Travel:May vary based on Organizational need.

Dental Assistant: > Print Application

POSITION SUMMARY:

Assist dentist in examination and treatment of patients. Perform a variety of chair-side and clinical support functions. Prepare treatment operatory, position instruments and equipment. Monitor patient comfort. Assist in maintaining treatment records and maintaining operatory equipment and instruments.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Establish reason for visit and instruct patient on preparation for dentist's examination.
•Stock and prepare operatory according to dentist's specifications.
•Assist with various prosthetic and restorative procedures to include impressions, evacuation, retraction, cementation and homeostasis.
•Assist with mixing various types of materials; dispense, set-up and assist with nitrous oxide and electro surgery.
•Assist patients in need of help, i.e. handicap, pediatric, etc.
•Monitor clinical equipment and materials; maintain cleanliness in clinic area.
•Monitor proper infection control techniques.
•Maintain supply and inventory for operatory.
•Review patient charts for completeness, as well as order processing for referrals, x-ray, etc.
•Collect clinic encounter forms at the end of each session and forward to billing.
•Provide back up for co-workers, when needed.
•Work collaboratively with the dentist for the coordination of quality dental care to the clinic's patients.
•Inform scheduled patients of any delays due to dentist's lateness, emergencies, schedule backup, etc.

POSITION REQUIREMENTS

•Education: High school Diploma or GED and completion of an approved dental assistant course,
•Experience: One year of experience.
•Expertise: Good communication skills and interpersonal skills. Good organizational ability and time management skills. Interest in health care work.
•Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
•Hours of Work: May vary based on Organizational need.
•Travel: May vary based on Organizational need

Perinatal Care Coordinator: > Print Application

POSITION SUMMARY:
To administer a case management program for pregnant women to determine their risk profile for adverse pregnancy outcomes due to age, nutritional risk, lack of medical care, and/or who may also have psychosocial, behavioral and cultural factors which may make them less likely to seek early and continuous prenatal and postnatal care. The goal is to improve birth outcomes and well baby outcomes from pregnancy through the infant’s first two years as well as the mother’s outcomes through the interconceptual period. This will be accomplished by helping the client gain access to coordinated services, assess and follow-up on necessary medical, social, educational and other services related to the pregnancy interconceptual period and infant care.

POSITION-SPECIFIC COMPETENCIES/ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES

•Recruit, assess and enroll appropriate patients in the MHSI perinatal case management Program.
•Provide patients with information and education on pregnancy, prenatal care and infant care.
•Develop individual care plans.
•Develop, implement and maintain a team approach to the management of uninsured and underinsured perinatal patients.
•Work with internal and external providers to establish and maintain coordination of patient care services.
•Provide perinatal patients with the following services: regular patient contact through appointment, phone or home visits, identify patient care problems and collaborate with providers, WIC, nutritionist, mental health and AODA facility for patient referral.
•Maintain a case file on each patient and report all required information in the Secure Public Health Electronic Record Environment (SPHERE) for collecting data for MCH and Family Planning/ Reproductive Health. SPHERE is used to document and evaluate selected programs in Wisconsin including PNCC programs (https://on.wisconsin.gov/WAMS/SelfRegController ).
•Attend orientation, training, staff development functions as required and mandatory administrative meetings held by MHSI.
•Implement and promote agency’s customer service philosophy and standards with clients, co-workers and the public.
•Seek educational opportunities to increase clinical competence, personal and professional growth through in-house education materials, conferences, and community resources.
•Perform additional duties as required.

POSITION REQUIREMENTS

•Education:Registered Nurse or Bachelor’s Degree in Social Services with experience in the medical field. Current, unrestricted license in the State of Wisconsin. CPR certification.
•Experience:Minimum of two years experience in case management or similar field. Experience with low income patients preferred.
•Expertise:Ability to provide culturally competent services to clients. Excellent interpersonal skills and empathy towards patients. Ability to operate independently and in a team context, bilingual in English and Spanish preferred but not required. Good written and verbal communications skills. Have a working knowledge of resources in the Milwaukee area. Ability to coordinate care and services.
•Language:Ability to read, analyze, and interpret medical periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
•Math:Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to draw and interpret bar graphs. Must be able to collect and track simple statistical data. Must be familiar with Microsoft office including Excel Spread Sheets
•Hours of Work: May vary based on Organizational need.
•Travel:May vary based on Organizational need.